Returns & Exchanges
At Collingwood Artisan General Store, we take pride in the quality of our curated goods and offer a 30-day return window for items in their original, unused condition. Please note that certain handcrafted or perishable items may be final sale to ensure the integrity of our local artisans' work.
Initiate Your Request
Contact our support team via email with your order number and a brief description of the item you wish to return or exchange.
Prepare Your Package
Carefully pack the item in its original packaging, ensuring all tags and artisan inserts are included to prevent damage during transit.
Ship to the General Store
Affix the provided shipping label to your parcel and drop it off at any authorized carrier location; we recommend keeping your tracking receipt.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing